Cloud Operations Lead
Type - Passive Opening, Submit your resume for future consideration
Job Description
This is a remote position.
Main Responsibilities
Leadership Role:
- Control the cloud service design, roadmap and delivery
- Enhance customer experience for cloud customers
- Resolve critical issues in production
- Lead and motivate every member in the department and outside
- Advise and enhance process based improvements with the help of co-ordinators
Technical Role:
- Work with product engineers and design team to maintain and secure cloud environments with lowest cost of ownership
- Develop automation for cloud for continuous delivery
- Manage operations in all public and private cloud environments
- Incident Management and support
- Logging, monitoring and event management
- Overall Health management of all environments
- Be available on-call as part of team maintaining SaaS availability 24x7
Management Role:
- Capacity Management
- Change Management
- Organisation and People Management
- Hire and train high performing team
- Develop succession plan and delegate and elevate
- Ensure that the departmental goals and scorecard metrics are met
- Effectively communicate and establish department goals
Required Knowledge & Experience
- 12+ years of progressive experience in IT design and implementation of various technology and operations
- 5+ years in managing/ leading cloud based environments supporting IaaS and SaaS serving millions of users
- Experience is security management would be good to have
- Expert knowledge of Linux or Unix based system administration
- Good knowledge of computing, storing and of network architecture
- Strong expertise in managing cloud based infrastructure
- Experience in troubleshooting HW, OS and App related issues
- Public Cloud knowledge: GCP, AWS, Azure or Softlayer
- Deployment & Configuration management : Puppet, Chef, Salt or Ansible
- Scripting Language : Shell, Python, PHP, Go or Perl
- Log Management: ElasticSearch, Syslog or Logstash
- Monitoring : Graphite, Nagios or Ganglia