Cloud Operations Lead

Type - Passive Opening, Submit your resume for future consideration

Job Description

This is a remote position.

Main Responsibilities

Leadership Role:

Control the cloud service design, roadmap and delivery
Enhance customer experience for cloud customers
Resolve critical issues in production
Lead and motivate every member in the department and outside
Advise and enhance process based improvements with the help of co-ordinators

Technical Role:

Work with product engineers and design team to maintain and secure cloud environments with lowest cost of ownership
Develop automation for cloud for continuous delivery
Manage operations in all public and private cloud environments
Incident Management and support
Logging, monitoring and event management
Overall Health management of all environments
Be available on-call as part of team maintaining SaaS availability 24x7

Management Role:

Capacity Management
Change Management
Organisation and People Management
Hire and train high performing team
Develop succession plan and delegate and elevate
Ensure that the departmental goals and scorecard metrics are met
Effectively communicate and establish department goals

Required Knowledge & Experience

12+ years of progressive experience in IT design and implementation of various technology and operations
5+ years in managing/ leading cloud based environments supporting IaaS and SaaS serving millions of users
Experience is security management would be good to have
Expert knowledge of Linux or Unix based system administration
Good knowledge of computing, storing and of network architecture
Strong expertise in managing cloud based infrastructure
Experience in troubleshooting HW, OS and App related issues
Public Cloud knowledge: GCP, AWS, Azure or Softlayer
Deployment & Configuration management : Puppet, Chef, Salt or Ansible
Scripting Language : Shell, Python, PHP, Go or Perl
Log Management: ElasticSearch, Syslog or Logstash
Monitoring : Graphite, Nagios or Ganglia

apartment

Office Location

Schaumburg, United States

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Team

Customer Success

schedule

Job Type

Full Time