Managed Services

Deliver Superior Service Levels To Your Customers

Sath creates real value to an organization of any size by providing the technical capabilities they require for their environment to comply with industry regulations, all while removing the hassles of managing and maintaining a full-service staff.
By gaining an in-depth understanding of the individual client needs, Sath combines its deep cybersecurity expertise and proven operational processes with a mature service platform to enhance its client’s security and address any regulatory compliance.
Our certified and trained ITIL staff of experts focus on customer service, technical skills, internal efficiency, and IT governance. Our methodology follows a proven, systematic, and balanced approach to implementing service management. We begin by first understanding our client’s vision then listening to their unique business needs. This allows us to better understand their current situation and specific pain points. From all this, we design the desired state and plan continuous and incremental changes to reach the desired state.

Let the Experts Do It

It’s challenging to keep up with the ever-changing, fast-paced world of Cybersecurity and Information Technology. Until recently, many organizations forgo critical IT-related tasks. Businesses have realized the significance of emphasizing Cybersecurity. They are rapidly adopting outsourcing strategies to manage their Cybersecurity, and IT projects to create a strategic way to achieve organizational goals, reduce costs and improve overall customer satisfaction. Managed IT security project services allow companies to have an expert servicing their critical infrastructure and data, which is often too cost-prohibitive, complex, and unwieldy to manage with in-house resources that lack the necessary skills and knowledge. Sath’s IT Managed Security Projects service is a comprehensive solution that provides everything an organization needs to support its Cybersecurity and compliance environment. Organizations of all sizes and vertical markets can benefit from Sath’s IT Managed Security Projects Service.

Managed-Services

Typical Subscription Plans

The Sath Managed IT Security Projects Service Subscription is a 4-Tier Support service. An optimized and high availability instance that is built on leading platforms. Sath adds service up-time, extensive quality assurance, agile development and testing to the IT cybersecurity solutions. Sath’s Cluster Stack creates a seamlessly high availability experience that matches an organization’s needs.

Sath offers 24×7 worldwide telephone, email and onsite technical support. We provide a source for IT security applications that have high availability and disaster recovery support such as: identity managers, access manager, identity server, reverse proxy, networking, federation, authentication, authorization and more! We service clients of all types: non-for-profits, universities, fortune-500 organizations and the list goes on. We’re leaders in access manager availability: we actively develop and maintain an access manager center of excellence. Along with multiple labs used for development, testing and training. Our development team is highly versed in high availability/disaster recovery technologies.

Haven’t installed your desired solution yet? Need help to simplify your installation? We pair our implementation consulting service along with our support service to enable our customers to get their applications installed and ready to go. We can schedule installs to take place 24×7 worldwide either onsite or remote. Contact us for more details. By choosing a Sath subscription service you not only gain access to Sath’s professional services’s support team, but you also gain direct access to seasoned identity and access management, compliance and process improvement experts and developers.

Levels of Managed Services

Low Touch

$

+Webex /Join Me Support
+E-Mail support
+Phone support
+100 Hours Bundle
+Business Hours Support Phone and Email
+Initial Response Time 8hr
+Emergency Response Time 4hr

Medium ToucH

$$

+Up to 10,000 Users
+SSH/VPN Support
+Webex /Join Me Support
+E-Mail support
+Phone support
+Non Production Environment Support (Dev/Test)
+200 Hours Bundle
+Business Hours Support Phone and Email
+Initial Response Time 8hr
+Emergency Response Time 4hr

High Touch

$$$

+Up to 10,000 Users +Cluster Stack Patches and Updates +Performance tuning on your cluster system +Backup and Recovery +Monitoring +SSH/VPN Support +Webex /Join Me Support +E-Mail support +Phone support +Non Production Support +No limit on support hours +Business Support Phone and Email +Initial Response Time 8hr +Emergency Response Time 4hr

White Glove

$$$$

+No user limit +Cluster Stack Patches and Updates +Configuration Changes +Performance tuning on your cluster system +Backup and Recovery +Monitoring +SSH/VPN Support +Webex /Join Me Support +E-Mail support +Phone support +Dedicated Lab +Non Production +Environment Support (Dev/Test) +No limit on support hours +24/7 Support Phone and Email +Initial Response Time 4h +Emergency Response Time 1hr
Architecture Service
Sath maintains a solid reputation of delivering exceptional architectural services to government, retail, financial, healthcare, private sector and industrial clients. Our extensive resume ranges from planning to designing of technically sophisticated large scale identity, access, compliance and governance projects. We have developed our in-depth understanding of IT cyber security, identity, access & governance management and service delivery from over our 15 plus years of experience. This has all been achieved while being at the forefront of providing security solutions to solve these issues. All Sath architects are experienced at identifying a client’s needs and program requirements then translating that knowledge into a customized design solution. The key to our success is communication. We demonstrate this through workshops, best practices, client interaction, as well as tapping into our extensive knowledge base. Our design team consistently delivers functional, secure and reliable solutions to meet our client’s needs.
Project Management
With every consulting engagement we incorporate our program management expertise to ensure that every project, whether big or small, is planned, implemented and completed to meet the project objectives laid out from the start. Our team consists of qualified and talented individuals with industry certifications but most important, many years of experience. We utilize industry best practices to develop customized solutions to meet your specific project requirements. With this service we manage the entire program, implementation and service delivery process from pre-design all the way through to project delivery and steady state. Our service makes projects more efficient, cost controlled, are scheduled, and define the work scope without compromising quality.
Implementation Included
Sath’s application implementation services follow a customized approach to successfully plan, conduct and control the implementation of IT security solutions. We offer a perfect blend of standardized processes, cutting-edge technologies and industry expertise to implement enterprise-wide applications. Sath offers packaged application implementation services for planning, evaluation, selection, implementation, to post-implementation support and development. We define business needs at the beginning of the project to help our clients gain an accurate understanding of the requirements that need to be aligned during the course of the implementation.
Operation and Maintenance
Sath provides expert management services in operations, maintenance and administration to commercial and governmental organizations worldwide. We manage and operate our client’s Identity and Access Management system by assisting with the creation of the systems and procedures. This includes monitoring security and update notices from software vendors, installing patches, updating PKI certificates and implementing configuration changes to adapt to external operational changes. The operations include monitoring for uptime, response times and service availability. Assisting externally and replying to parties to troubleshoot integration. This service includes security events, architecture review, health checks and minor configuration changes. Sath bears the cost of keeping personnel trained on the latest equipment from multiple vendors. This training along with their cross-platform experience is the key for managing multi-vendor client environments.
Incident Management
Sath has the capability of becoming or augmenting an incident response team for Identity, Access and IT Security incidents. With our 24/7 call center, a team of experts and service delivery personnel who have knowledge base and with an incident management system, we are able to provide a customized incident management solution. We provide multiple levels of service, from Level 1 calls to help users with day to day tasks, Level 2 support to provide data and process level trouble shooting to Level 3 support to provide system and infrastructure level remediation. User incident management services are based on ITIL framework.
Customized Delivery
Our clients often want the flexibility of customizing a service package according to their needs. We do our best to accommodate them by reviewing their needs and we will then scale up or down as needed. We offer a fixed fee, monthly fee, hourly fee and service level fee models that fits in every company’s budget.

30-Day, Money-Back Guarantee

If your organization is not 100% satisfied with the performance or value of IDHub, simply contact Support around the clock via live chat or email. Your original payment method will be credited with the full order amount.