Skip to main content

Common Error Conditions

Errors may occur when IDHub is waiting for a response from your Atlassian instance. These issues can arise during the initial setup of sources, ongoing management, or if the Atlassian service is temporarily unavailable.

Timeout Errors​

Several timeout errors are common across IDHub connectors. Adjusting the default timeout settings may resolve these issues:

  • Reconciliation Timeout
    • Default timeout: 180 seconds
    • Retry interval: 90 seconds
    • Failure after 3 retries
  • Health Check Timeout
    • Default timeout: 30 seconds
    • Retry interval: 15 seconds
    • Failure after 3 retries
  • Provisioning Timeout
    • Default timeout: 60 seconds
    • Retry interval: 15 seconds
    • Failure after 3 retries

These timeout settings provide a balance between allowing sufficient time for operations and ensuring timely error notifications.