Managed IT Security Projects

Deliver Service Levels to your Business and Customers

Sath provides real value to organizations of all sizes by giving them the technical capabilities that they need for their environment to comply with regulations without the hassles of managing and maintaining a full service staff.

Sath puts the service in managed security service by operating as an extension of the client’s internal security team. Understanding and addressing individual client needs is key to Sath’s client-first culture. By gaining an in depth understanding of the individual client needs, Sath combines deep security expertise and proven operational processes with a mature service platform to enhance security and address regulatory compliance.

Our staff is trained and certified in ITIL and focus on Customer Service, Technical Skills, Internal Efficiencies and IT Governance expertise. Our methodology follows a proven, systematic and balanced approach to implementing service management. The certified ITIL experts begin with an understanding of your vision then listen to your unique business needs in order to better understand your current situation and specific pain points. From this we build out a desired state and plan continuous and incremental changes to reach the desired state.

Let the Specialist Do It

The ever changing and fast-paced world of Information Technology can be difficult to keep up with. This means that IT-related tasks are best left to those who deal with it on a day to day basis, the specialists. Information Technology and Managed IT Service outsourcing is growing at a rapid rate across the globe. IT security is just starting to catch up with the rest of the IT infrastructure. Businesses are now just starting to understand that it’s a strategic way to achieve goals, reduce costs and improve customer satisfaction. Just as many companies currently outsources such services as legal, payroll and HR services, managed IT security services simply extends the “have a specialist do it” mindset to another critical internal function that is many times too cost-prohibitive, complex, and unwieldy to manage with in-house resources.

Sath IT Managed Security Projects service is a comprehensive solution that provides everything a company needs to support their information security and compliance environment. Companies of all sizes and vertical markets can benefit from Sath’s IT Managed Security Projects Service Solution.


Typical Subscription Plans

The Sath Managed Services Subscription is a 4-Tier Support service: an optimized and high availability instance. Built on leading platforms Sath adds service uptime, extensive quality assurance, agile development and testing to the IT security solutions. Sath’s Cluster Stack creates a seamless high availability experience to match today’s enterprise’s needs.

Access Manager 24 x 7 Subscription

Sath offers 24 x 7 worldwide telephone, email and onsite technical support. Providing a source for IT security applications high availability and disaster recovery support: identity managers, access manager, identity server, reverse proxy, networking, federation, authentication, authorization and more! We service customers of all types: non-for-profits, universities, fortune-500 companies and the list goes on. We’re leaders in access manager availability: we actively develop and maintain access manager center of excellence and multiple labs to develop, test and train. Our development team is versed in high availability/disaster recovery technologies. We offer hands on online and classroom identity, security and access courseware and certification.

Haven’t installed your desired solution yet? Need help to simplify your installation? We pair our implementation consulting service along with our support service to enable our customers to get their applications installed and ready to go. We can schedule installs to take place 24 x 7 worldwide either onsite or remote. Contact us for more details.

By choosing Sath subscription services you not only gain access to Sath’s professional services’s support team, but you also gain direct access to seasoned identity and access management, compliance and process improvement experts and developers.

GOLD

$$$

High Touch Service

Up to 10,000 Users
Cluster Stack Patches and Updates
Performance tuning on your cluster system
Backup and Recovery
Monitoring
SSH/VPN Support
Webex /Join Me Support
E-Mail support
Phone support
Non Production Support
No limit on support hours
Business Support Phone and Email
Initial Response Time 8hr
Emergency Response Time 4hr

PLATINUM

$$$$

Full Service

No User Limit
Cluster Stack Patches and Updates
Configuration Changes
Performance tuning on your cluster system
Backup and Recovery
Monitoring
SSH/VPN Support
Webex /Join Me Support
E-Mail support
Phone support
Dedicated Lab
Non Production Environment Support (Dev/Test)
No limit on support hours
24/7 Support Phone and Email
Initial Response Time 4hr
Emergency Response Time 1hr

SILVER

$$

Secondary Support

Up to 10,000 Users
SSH/VPN Support
Webex /Join Me Support
E-Mail support
Phone support
Non Production Environment Support (Dev/Test)
200 Hours Bundle
Business Hours Support Phone and Email
Initial Response Time 8hr
Emergency Response Time 4hr

BRONZE

$

Consultative Support

Webex /Join Me Support
E-Mail support
Phone support
100 Hours Bundle
Business Hours Support Phone and Email
Initial Response Time 8hr
Emergency Response Time 4hr

Managed Services Features

Architecture Service

Sath maintains a solid reputation for delivering exceptional architectural services to government, retail, financial, healthcare, private sector, and industrial clients. The firm’s extensive resume ranges from the planning and design of technically sophisticated large scale Identity, Access, Compliance and Governance Projects. Sath also has developed an in-depth understanding of IT Security, Identity & Access Management and Service Delivery issues and has been at the forefront of providing security solutions to solve those issues.

Sath architects are experienced at identifying a client’s needs and program requirements then translating that knowledge into a design solution. Communication is the key, through workshops, best practices and client interaction, as well as tapping into the extensive knowledge base found within the multiple disciplines in the firm. Sath’s design team consistently delivers functional, secure and reliable solutions.

Project Management

Program Management
With every consulting engagement we incorporate our program management expertise to ensure that every project, whether big or small, is planned, implemented and completed to meet the project objectives laid out from the start. Our team consists of qualified and talented individuals with industry certifications but most important, many years of experience. We utilize industry best practices to develop customized solutions to meet your specific project requirements.

With this service we manage the entire program, implementation and service delivery process from pre-design all the way through to project delivery and steady state. Our service makes projects more efficient, cost controlled, are scheduled, and define the work scope without compromising quality.

Implementation Included

Sath’s application implementation services follow a customized approach to successfully plan, conduct and control the implementation of IT security solutions. We offer a perfect blend of standardized processes, cutting-edge technologies and industry expertise to implement enterprise-wide applications.

Sath offers packaged application implementation services for planning, evaluation, selection, implementation, to post-implementation support and development. We define business needs at the beginning of the project to help our clients gain an accurate understanding of the requirements that need to be aligned during the course of the implementation.

Operation and Maintenance

Sath provides expert management services in operations, maintenance and administration to commercial and governmental organizations worldwide. We manage and operate our client’s Identity and Access Management system by assisting with the creation of the systems and procedures. This includes monitoring security and update notices from software vendors, installing patches, updating PKI certificates and implementing configuration changes to adapt to external operational changes. The operations include monitoring for uptime, response times and service availability. Assisting externally and replying to parties to troubleshoot integration.

This service includes security events, architecture review, health checks and minor configuration changes. Sath bears the cost of keeping personnel trained on the latest equipment from multiple vendors. This training along with their cross-platform experience is the key for managing multi-vendor client environments.

Incident Management

Sath has the capability of becoming or augmenting an incident response team for Identity, Access and IT Security incidents. With our 24/7 call center, a team of experts and service delivery personnel who have knowledge base and with an incident management system, we are able to provide a customized incident management solution. We provide multiple levels of service, from Level 1 calls to help users with day to day tasks, Level 2 support to provide data and process level trouble shooting to Level 3 support to provide system and infrastructure level remediation. User incident management services are based on ITIL framework.

Staff Augmentation

Sath’s staff augmentation service provides skilled personnel to work under your direction to help you develop, maintain, manage and support your Identity, Access, Security and Governance applications. Our skilled application professionals can help you manage fluctuating skills, skills gaps or changing in staffing needs to meet your aggressive project timelines. Our resources work with you either on-site or remote and are certified in key technologies from global delivery centers worldwide.

Customized Delivery

Customized Delivery
Our clients often want the flexibility of customizing a service package according to their needs. We do our best to accommodate them by reviewing their needs and we will then scale up or down as needed. We offer a fixed fee, monthly fee, hourly fee and service level fee models that fits in every company’s budget.